Infographic - 4 key myths about IT self-service

The lack of success with IT self-service can be attributed in part to a number of incorrect assumptions, or myths, and the mistakes that are made because of them. These are wide-ranging but, when addressed along with the common self-service barriers to adoption, they are not unsurmountable. The key self-service myths to consider and tackle, from planning through to business-as-usual operations, include that:

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