Webinars

Webinar: Web Self-Service for Multi-Channel

Based on a survey by Forrester Research 3 out of 4 customers prefer to look for solutions themselves, rather than reaching directly for the phone and calling Customer Service. They obtain information online, but conventional FAQs on websites are often too static and outdated and are not tailored to the needs of the customer.

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Webinar: The 6 Most Important Success Factors for Self-Service

The IT service desk puts a lot of effort and time into creating and enabling knowledge for employee self-service but does that translate to automatic success? Join this webinar to learn how to prevent your self-service portal from falling short of expectations as we discuss the 6 most important factors to self-service success!

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Webinar: 4 Key Myths about Self-Service

Just like the unicorn or the fabled Loch Ness monster myths are riddled through the IT service industry. Don’t fall for these false truths within your organization by learning the 4 key myths about self-servic.

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Webinar: Knowledge Center – the ACTIVE knowledge base

Discover how Knowledge Center integrates in processes. Learn how ACTIVE documents reduce the number of documents and so the time and effort involved in editing and maintaining them Obtain an overview of the wide range of functions: Questionnaires, guided dialogues, e-learning, correspondence management and much more.

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