Based on a survey by Forrester Research 3 out of 4 customers prefer to look for solutions themselves, rather than reaching directly for the phone and calling Customer Service. They obtain information online, but conventional FAQs on websites are often too static and outdated and are not tailored to the needs of the customer.
The IT service desk puts a lot of effort and time into creating and enabling knowledge for employee self-service but does that translate to automatic success? Join this webinar to learn how to prevent your self-service portal from falling short of expectations as we discuss the 6 most important factors to self-service success!
Are call handling times, 1st touch resolution rates, and customer experience vital to your service desk? Join our webinar to learn these 5 great secrets that unlock the power of your service desk to hit the KPI’s, SLA’s and quality customer care every organization strives towards.
Discover how Knowledge Center integrates in processes. Learn how ACTIVE documents reduce the number of documents and so the time and effort involved in editing and maintaining them Obtain an overview of the wide range of functions: Questionnaires, guided dialogues, e-learning, correspondence management and much more.
In the webinar, you learn how you can increase your service competence worldwide learn how to reduce callouts by better pre-screening obtain an insight into the functionality of Knowledge Scout and its integration in your service process.