Header Human Resource

Human resources: Ensure a high quality
of service with knowledge management

Service for internal customers is growing in importance, especially in heterogeneously distributed and strongly growing organisations. Every company's most important asset wants good advice. Human resources feels that particularly keenly.

The range of topics is broad and frequently updated, for example when statutory regulations change. Whether it be questions on subjects such as compensation, vacation or old-age pensions - employees demand quick, competent and above all reliable information.

Apart from employees' acceptance and satisfaction, there are also measurable key performance indicators for the quality of internal shared service centres. USU solutions enable you to improve the following KPIs, among others:

  • Lower number of calls
  • Lower call handling times
  • Higher first call resolution rate

Our portfolio for human resources

Knowledge management software

The ACTIVE knowledge base USU Knowledge Center for rapid provision of quality-assured information.

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Online Self-Service

Provide FAQs on the website and help people help themselves - for fewer queries to the service centre.

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Overall Customer Satisfaction of 90 %


The most important factor in measuring the success of our work is the feedback from the employees at BASF SE. The consistently high usage of our information system and an overall customer satisfaction rating of 90 % both show just how well we’re doing. By deploying USU KnowledgeCenter we’ve been able to significantly increase the quality of our responses to HR-related enquiries.

Hubert Kapp, Head of Personnel Services "HRdirekt", BASF SE