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Mobile service competence: Knowledge solutions for telecommunications providers

Our everyday world is mobile and networked. Life today without the Internet is unimaginable. Telecommunications is also gaining in importance in industry, since more and more communications components are integrated in products and solutions.

The investment costs for expanding the infrastructure with fibre optics, broadband, LTE technology or 4G are huge - and customers are price-sensitive.

In view of the great competitive pressure, providers need to stand out by offering excellent service, whether as part of on-site technical customer service or at the customer care centre.


Our portfolio for service areas in the telecommunications industry

Knowledge Management Software

The ACTIVE knowledge base USU Knowledge Center for rapid, integrated provision of quality-assured knowledge throughout the service process.

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Online Self-Service

Provide FAQs and help people help themselves - for fewer queries to the service centre.

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Analysis of causes

Pinpoint the causes of problems systematically with USU Knowledge Scout. Eliminate problems lastingly with the aid of fault patterns.

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Almost 80 % less Documents

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Our service employees used to work with over 8,000 documents, some of which were very long and complex. The USU technology has allowed us to reduce this number by almost 80% to just 1,200 ACTIVE documents today. Access to tailored questionnaires has made processing quick and simple for employees.

Sandra Pütz, Project Manager, Unitymedia GmbH


Our Customers in the Telecommunications Industry

Alcatel Lucent
Alcatel Lucent
congstar GmbH
congstar GmbH
Hutchison 3G Austria GmbH
Hutchison 3G Austria GmbH
LIWEST Kabelmedien GmbH
LIWEST Kabelmedien GmbH
Unitymedia
Unitymedia

Or contact us via our contact form or give us a call +1 617 307 7757.