Mobile service competence: Knowledge solutions for telecommunications providers
Our everyday world is mobile and networked. Life today without the Internet is unimaginable. Telecommunications is also gaining in importance in industry, since more and more communications components are integrated in products and solutions.
The investment costs for expanding the infrastructure with fibre optics, broadband, LTE technology or 4G are huge - and customers are price-sensitive.
In view of the great competitive pressure, providers need to stand out by offering excellent service, whether as part of on-site technical customer service or at the customer care centre.
Our portfolio for service areas in the telecommunications industry
Almost 80 % less Documents
Our service employees used to work with over 8,000 documents, some of which were very long and complex. The USU technology has allowed us to reduce this number by almost 80% to just 1,200 ACTIVE documents today. Access to tailored questionnaires has made processing quick and simple for employees.
Sandra Pütz, Project Manager, Unitymedia GmbH