The public sector creates citizen centricity thanks to knowledge management
Public administration has to take on a greater role as a service provider and deliver efficient services. Citizens in towns, cities, regions or federal states expect a high degree of service orientation from public authorities and agencies. Their performance and cost structures are increasingly geared to the demands of the market economy.
Virtualisation and digitisation continue to advance. As customers of public administration, citizens increasingly expect to be able to handle their matters online using an e-government offering and not to have to go to offices in person: Half of all contacts with public authorities in a year are now handled online in Germany.
The need to economise restricts the leeway of many public-sector service centres. The main objective is to create service structures that enable efficiency to be increased and costs reduced. Optimise your service with knowledge management software from USU KnowledgeSolutions.