Header Maschinen- und Anlagebau

Ideal service – a growth driver in mechanical and plant engineering

Service and after-sales activities have become a key driver behind a company's sustainable profitability and competitiveness. That is particularly true of the cyclical industry of mechanical and plant engineering, as well as the manufacturing industry.

Software products from USU KnowledgeSolutions let you leverage the full potential of your customer service. Your service knowledge is available any time, anywhere, to suit the specific situation. We cater for the complete value chain, including integration with common ticket systems and ranging up to complex self-service solutions. It goes without saying that we also support your remote service to put it on a firm, sustainable and profitable footing.


Our portfolio for mechanical and plant engineering

Knowledge Management Software

The ACTIVE knowledge base USU Knowledge Center for rapid, integrated provision of quality-assured knowledge throughout the service process.

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Analysis of causes

Pinpoint the causes of problems systematically with USU Knowledge Scout. Eliminate problems lastingly with the aid of fault patterns.

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Our Customers in the Mechanical and Plant Engineering Industry

AHT Cooling Systems GmbH
AHT Cooling Systems GmbH
ARBURG GmbH + Co KG
ARBURG GmbH + Co KG
Balluff GmbH
Balluff GmbH
Deutz
Deutz
Festo AG & Co. KG
Festo AG & Co. KG
Harburg-Freudenberger Maschinenbau GmbH
Harburg-Freudenberger Maschinenbau GmbH
Heidelberg Engineering
Heidelberg Engineering
Heraeus Infosystems GmbH
Heraeus Infosystems GmbH
Hettich Management Service GmbH
Hettich Management Service GmbH
L´Orange GmbH
L´Orange GmbH
RUAG Defence
RUAG Defence
voestalpine AG
voestalpine AG

Do you have any questions?

Please contact us via our contact form or give us a call +1 617 307 7757.