Header IT Dienstleister

Increase competitiveness with knowledge management

The market for IT service providers is changing. Customers are still price-sensitive; however, technical expertise is increasingly a focus alongside low-cost services. The catalogue of services is growing in complexity, new services are to be established quickly and reliably, users want advice, and the demands for reachability, short call handling times and high scalability are growing.

Multiple IT service providers are often in competition with each other at one and the same company, since the cloud means IT services can be obtained from different providers. If problems arise, that increases the effort required for coordination at the service centre.

If IT service providers want to stand out on the market, they can only do so through the quality of their service. That means support for service staff is vital.


Our portfolio for IT service providers

Knowledge Management Software

The ACTIVE knowledge base USU Knowledge Center for rapid, ITIL®-compliant provision of quality-assured knowledge throughout the service process.

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IT Self-Service

USU Smart Link is the powerful self-service solution that demonstrably enjoys user acceptance and slashes the number of tickets lastingly.

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Analysis of causes

Pinpoint the causes of problems systematically with USU Knowledge Scout. Eliminate problems lastingly with the aid of fault patterns.

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Context-Related Access to all Sources of Knowledge

Logo Vater Unternehmensgruppe

Due to the central importance of knowledge in the IT service, we opted for a professional tool from market leader USU. Nowadays, our agents need a 360-degree data supply, not only an overview of incidents and service requests. This means context-related access to all sources of knowledge, i.e. solution documents, manuals or guidelines, for example.

 Bastian Dieckmann, CEO, Vater BankIT GmbH


Our Customers in IT Services

bebit Informationstechnik GmbH
bebit Informationstechnik GmbH
Bilfinger SE
Bilfinger SE
Cenit
Cenit
Datenverarbeitungs-verbund Baden-Württemberg
Datenverarbeitungs-verbund Baden-Württemberg
EMDS AG
EMDS AG
EWERK RZ GmbH
EWERK RZ GmbH
GAD eG
GAD eG
GISA GmbH
GISA GmbH
gkv informatik GbR
gkv informatik GbR
Gothaer Systems GmbH
Gothaer Systems GmbH
Hessische Zentrale für Datenverarbeitung
Hessische Zentrale für Datenverarbeitung
IAP GmbH –  Institut für Angewandte Produktionstechnologie
IAP GmbH – Institut für Angewandte Produktionstechnologie
LeCos GmbH
LeCos GmbH
OEDIV  Oetker Daten- und Informationsverarbeitung GmbH & Co. KG
OEDIV Oetker Daten- und Informationsverarbeitung GmbH & Co. KG
PIDAS
PIDAS
Power Service GmbH
Power Service GmbH
Regio IT Aachen GmbH
Regio IT Aachen GmbH
Samhammer AG
Samhammer AG
SIG Information Technology GmbH
SIG Information Technology GmbH
soffico GmbH
soffico GmbH
Vater BankIT GmbH
Vater BankIT GmbH
Viessmann IT Service GmbH
Viessmann IT Service GmbH
W&W Informatik GmbH (Wüstenrot & Württembergische AG)
W&W Informatik GmbH (Wüstenrot & Württembergische AG)
Wincor Nixdorf International GmbH
Wincor Nixdorf International GmbH
Xerox IT Services
Xerox IT Services