Tailored services for greater customer intimacy
Financial service providers have permanently optimised their efficiency and costs over the past years. Self service, telebanking and a reduction in branch density are just a few of the measures applied at virtually all organisations.
Now there are other requirements. The drop in the frequency of contact between employees of the financial service provider and customers means that customer care and support is increasingly becoming a key means of standing out from the competition. Moreover, financial markets are also becoming more transparent. Consequently, service departments are faced with customers who are better and better informed: customers who expect efficient, tailored and correct service - especially in difficult cases. And it is becoming more and more important for the financial industry to use every customer contact for sales purposes as well.
Whereas it was enough in the past to employ trained staff in service, companies now increasingly set store by active knowledge bases in order to be able to offer service employees not only a reference work, but also interactive support.
Our portfolio for banks, insurance companies and financial service providers
Knowledge Management Software
Ensure efficient provision of correct information with the active knowledge base USU Knowledge Center. As a result, you provide your service staff with work aids and information in all situations.
The integrated self-service solution USU Smart Link eliminates the time and effort required for editing and maintenance: The employees who edit knowledge at the service centre directly supervise FAQ lists on the website and documents for service staff - all in a very simple way.