Quality of knowledge as a success factor in the chemical and pharmaceutical industry
Quality-assured knowledge is crucial to the success of companies in the chemical and pharmaceutical industry. Missing or incomplete information on the constituents of medication can have extremely serious consequences for the consumer. Knowledge that is quickly available and reliable is therefore vital.
USU KnowledgeCenter 6 enables chemical and pharmaceutical companies to ensure a consistently high quality of the responses to inquiries, while maintenance of the solution documents is greatly simplified. Discover for yourself the benefits of an interactive knowledge base!
Our portfolio for the chemical and pharmaceutical industry
Overall Customer Satisfaction of 90 %
The most important factor in measuring the success of our work is the feedback from the employees at BASF SE. The consistently high usage of our information system and an overall customer satisfaction rating of 90 % both show just how well we’re doing. By deploying USU KnowledgeCenter we’ve been able to significantly increase the quality of our responses to HR-related enquiries.
Hubert Kapp, Head of Personnel Services "HRdirekt", BASF SE