Knowledge management assistance system: Automotive industry in the fast lane

The automotive industry is one of the mainstays of the German economy. Its success is founded on outstanding engineering, brands with an excellent reputation and innovative ideas in the fields of electronics and software.

Fierce global competition means the industry faces the task of catering for heterogeneous customer requirements. The stagnating sales market in Europe must be compensated for by revenue in emerging countries. Strict regulations on emissions and growing scarcity of fossil fuels are spurring on the development of alternative drive systems. The Internet on board is no longer reserved just for top-of-the-range cars, while the quality of assistance systems keeps on developing dynamically. Extensive expert know-how, distributed worldwide in various departments and divisions, e.g. quality assurance or shared service centres, HR or IT, must be preserved and made accessible to the persons who need it worldwide.


Our portfolio for manufacturers and suppliers

Knowledge Management Software

The ACTIVE knowledge base USU Knowledge Center for rapid, integrated provision of quality-assured knowledge throughout the service process.

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Online Self Service

Provide FAQs and help people help themselves - for fewer queries to the service centre.

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Analysis of causes

Pinpoint the causes of problems systematically with USU Knowledge Scout and eliminate them lastingly with the aid of fault patterns.

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Brings the latest Technical Documents to the Top of a Hit List

Logo TCS

When it comes to automotive technology, topics and their content can change daily. In such a dynamic situation, the knowledge provided by our agents has to be able to keep up. USU’s technologies always bring the latest technical documents to the top of a hit list. Not only do we benefit from this accuracy, but so do, above all, our members and contract partners.

Anton Graf, Head of Technical Training, Touring Club Schweiz TCS


Our Customers in the Automotive Industry

Audi
Audi
Daimler AG
Daimler AG
IAV GmbH Berlin
IAV GmbH Berlin
Reifen Center GmbH
Reifen Center GmbH
Touring Club Schweiz
Touring Club Schweiz
Vauxhall
Vauxhall
Volkswagen AG
Volkswagen AG
Volkswagen AG Service Deutschland
Volkswagen AG Service Deutschland
Volkswagen Consulting
Volkswagen Consulting