Contacting the support team

Do you have any problems, incidents, questions, tips and general information you would like to let us know in relation to USU software? There are many ways to reach us:

Online ticketing system

Submit a ticket by e-mail


Submit a ticket by phone*


*We can be contacted Monday to Friday from 8:00 a.m. to 5:00 p.m. CET (except on public holidays in the federal state of Baden-Württemberg)

Support and service concept

The USU Support Centre provides you with reliable and competent assistance in response to problems questions and suggestions. Under your valid maintenance contract, you benefit from our standard services for maintenance and support.


 What we offer you

  • Competent consultants with many years of experience
  • Handling of ideas and suggestions for improvement
  • Information on current updates (hotfixes and patches) and releases
  • Right to use all new minor releases
  • Over-the-phone support in German or English
  • Troubleshooting with the agreed usage or maintenance agreement


Continuous improvement process

We see ourselves as a long-term partner to our customers. Our additional free support services therefore also include ...

  • Regular free customer webcasts on new developments
  • Free annual user shadowing by Product Management (maximum of 8 hours)
  • Free annual Maturity Day at your premises (maximum of 8 hours)

    • Inventory
    • Benchmarking and best practices from comparable companies
    • Identification of potential to enhance productivity.

We'd be glad to provide detailed information on our support services and service packages.


Get in touch with us!