Immediate aid for IT problems

Learn about the frequent barriers to self-service adoption

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IT self-service with Smart Link

Smart Link is the self-service portal that establishes a smart connection between IT end users and IT Support allowing users to reach their goal quickly and independently

With the Smart Link portal, all IT-related information and support functions are pooled into a single channel. This makes Smart Link the first point of contact for IT end users  – regardless of the cause: error messages, IT-related questions, service requests, etc.  Furthermore, users can access Smart Link across all platforms; desktops,  notebooks, tablets and smartphones.

 Smart Link is available as either an On Premise or SaaS solution.

20 %

fewer tickets in IT support

 

90 %

faster resolution time

 

100 %

customer satisfaction

 

Benefits of the self service portal Smart Link

For the user
  • All IT related information in one solution
  • 24/7 support (also offline)
  • Faster ticket solution
  • Pro-active information about maintenance work ensures no workflow interruptions
  • Multi-channel and multi-device (smartphone, tablet, desktop computer)
  • Multilingualism
For IT service
  • Increase in efficiency due to less tickets
  • More time for challenging queries and for correcting disruptions
  • Greater productivity due to avoidance of standard-query calls
  • Simple connection and integration into existing systems
  • Independent Diagnosis Assistant
  • Simple maintenance of the content in a central knowledge base

One central solution for all IT inquiries

  • Answers FAQ about IT topics allowing users to search your central knowledge base
  • Communication via Chatbot is possible
  • Pro-active messaging and alarm system for IT notifications
  • Submitting and tracking of IT tickets
  • Direct contact to the support team via chat

Additional interesting information for you

Lern now the 10 steps to a successful self-service in our infographic

Learn from this brief e-book and propel your self-service to the next level

Get to know the 4 frequent barriers to self-service adoption

The best arguments for our software solutions come from our customers

Get to know the intelligent self-service Smart Link!