Over 300 satisfied Customers
Working hand in hand with our customers, we have improved and optimised our knowledge base USU Knowledge Center for more than 20 years.
Our references number medium-sized and large international enterprises from different industries. That places high demands on the knowledge management systems' scalability and its use by a few hundred to several thousand concurrent users. Adaptability also plays a major role when it comes to using the base in a multinational context.
Our reference customers from a vast variety of sectors and application areas are convincing evidence: Our solutions dramatically increase the accessibility of information in enterprises and support service centre employees successfully.
Almost 80 % less Documents
Our service employees used to work with over 8,000 documents, some of which were very long and complex. The USU technology has allowed us to reduce this number by almost 80% to just 1,200 ACTIVE documents today. Access to tailored questionnaires has made processing quick and simple for employees.
Sandra Pütz, Project Manager, Unitymedia GmbH
Overall Customer Satisfaction of 90 %
The most important factor in measuring the success of our work is the feedback from the employees at BASF SE. The consistently high usage of our information system and an overall customer satisfaction rating of 90 % both show just how well we’re doing. By deploying USU KnowledgeCenter we’ve been able to significantly increase the quality of our responses to HR-related enquiries.
Hubert Kapp, Head of Personnel Services “HRdirekt“, BASF SE
USU offers a lot of functionality out-of-the-box
Contrary to Sharepoint, USU offers a lot of functionality out-of-the-box. This reduces the effort both during and after the software implementation. Knowledge Center is for expert support - Sharepoint for sharing documents quickly.
Marvin Stange, IT Systemmanager, GISA GmbH
Context-Related Access to all Sources of Knowledge
Due to the central importance of knowledge in the IT service, we opted for a professional tool from market leader USU. Nowadays, our agents need a 360-degree data supply, not only an overview of incidents and service requests. This means context-related access to all sources of knowledge, i.e. solution documents, manuals or guidelines, for example.
Bastian Dieckmann, CEO, Vater BankIT GmbH
Managing over 1 million Requests per Year
Provision of knowledge at the point of contact is critical for the success of our service organisation. Each day, this gives us the productivity boost required to manage over 1 million requests per year.
Barbara Eitler, Call Centre Manager, WIENER STÄDTISCHE Versicherung AG
Brings the latest Technical Documents to the Top of a Hit List
When it comes to automotive technology, topics and their content can change daily. In such a dynamic situation, the knowledge provided by our agents has to be able to keep up. USU’s technologies always bring the latest technical documents to the top of a hit list. Not only do we benefit from this accuracy, but so do, above all, our members and contract partners.
Anton Graf, Head of Technical Training, Touring Club of Switzerland TCS
Benefits through self-service
By rolling out self-service at our IT organization, we’ve established a further offering that generates benefits for users and also for us as the operator. We intend to enhance and expand this important communication channel in the coming months.
Achim Dilsen, Incident Manager / Deputy Head of the Global User Service, SIG Combibloc Group