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Knowledge management for
customer care and IT service

KCenter offers the best knowledge base
since 1996

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KCenter awarded

as one of the 20 most promising Knowledge Management Solution Providers by CIOReview

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Specialized book ACTIVE Knowledge Bases

A guide for practical implementation

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Self-Service Study 2017

The significance of self-service
in customer service

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Envision Web Self-Service

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"We enable customers to use knowledge management and self-service efficiently in the service area thanks to professional Knowledge Solutions.”

Knowledge Center
ACTIVE Knowledge Database

Rapid, integrated provision of quality-assured knowledge throughout the entire service process. Contributing to higher customer satisfaction and better employee morale.

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Smart Link
IT Self-Service

All IT issues in one IT Self-Service solution. Ensure up to 20 % fewer tickets and noticeably reduce the workload in the service center.

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Knowledge First
Web Self-Service

Quickly and easily provides the exact service information on your webseite desired by the customer - envision Web Self-Service for all channcels.

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Smart Alert
IT Alerting

Pro-active messaging and alarm system for disruption and maintenance work in IT. Informing all affected users imediatly with a pop-up.

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Knowledge Scout
Analysis of causes

Systematically pinpoints the root causes of problems and permanently eliminates them with the aid of fault patterns. Providing higher first-time resolution rates and better efficiency in the service.

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Knowledge Bot
Chatbot

Chatbots in service drop off the number of standard queries drastically. Therefore service staff is having more time for complex queries.

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More than 250 Customers already use our Solutions
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The significance of self-service in customer service

Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.

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E-Book - Comparision of knowledge management solutions

If service departments want to improve their knowledge management they often hear: „Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparision free of charge.

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Do you have any questions?

Please contact us via our contact form or give us a call +1 617 977 4167.