"We enable customers to use knowledge management and self-service efficiently in the service area thanks to professional Knowledge Solutions.”
ACTIVE Knowledge Databases
Rapid, integrated provision of quality-assured knowledge throughout the entire service process. Contributing to higher customer satisfaction and better employee morale.
Self-service portals for customers on the website (FAQs) or employees facing IT issues. Ensure up to 20 % fewer tickets and noticeably reduce the workload in the service center.
Analysis of causes
Systematically pinpoints the root causes of problems and permanently eliminates them with the aid of fault patterns. Providing higher first-time resolution rates and better efficiency in the service.
More than 250 Customers already use our Solutions
The significance of self-service in customer service
Customers want their questions answered – right away, round the clock, and through any communication channel. A study conducted by Forrester Research has found that 72 % of respondents first look for solutions themselves instead of grabbing the phone and calling customer service. How do companies react to this development? Find the answer in our self-service study 2017.
E-Book - Comparision of knowledge management solutions
If service departments want to improve their knowledge management they often hear: „Knowledge management? We use Sharepoint!“ - Find out which knowledge management software solution (Sharepoint, Wikis, Intranets, Knowledge databases or FAQs) has the features you need for your service organization in our comparision free of charge.
Do you have any questions?
Please contact us via our contact form or give us a call +1 617 307 7757.