KCenter awarded

as one of the 20 most promising Knowledge Management Solution Providers by CIOReview

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The perfect add-on to your ServiceNow

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Free webinar - More incentive for your ServiceNow

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No more waiting, start navigating

Envision Web Self-Service

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USU Knowledge Center

The ACTIVE knowledge base that interacts with users

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ACTIVE Knowledge Management

more than 200 customers with over 150,000 users daily

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"USU Knowledge Center - the ACTIVE knowledge base
for professional customer service"


ACTIVE Knowledge Databases

Rapid, integrated provision of quality-assured knowledge throughout the entire service process. Contributing to higher customer satisfaction and better employee morale.

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Self-Service Portal

Self-service portals for customers on the website (FAQs) or employees facing IT issues. Ensure up to 20 % fewer tickets and noticeably reduce the workload in the service center.

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Analysis of causes

Systematically pinpoints the root causes of problems and permanently eliminates them with the aid of fault patterns. Providing higher first-time resolution rates and better efficiency in the service.

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More than 250 Customers already use our Solutions
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Self-Service Studie

Success Factors for Knowledge Management & Self-Service

If international analysts and product vendors are to be believed, IT self-service applications are an
efficient means of cutting IT service costs, yet increasing user satisfaction. But to what extent provide IT organizations their users with such information today and what are the immediate objectives they aim to achieve in doing so?

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Do you have any questions?

Please contact us via our contact form or give us a call +49 (0) 7141.4867-0.