ACTIVE Knowledge Databases
Rapid, integrated provision of quality-assured knowledge throughout the entire service process. Contributing to higher customer satisfaction and better employee morale.
Self-service portals for customers on the website (FAQs) or employees facing IT issues. Ensure up to 20 % fewer tickets and noticeably reduce the workload in the service center.
Analysis of causes
Systematically pinpoints the root causes of problems and permanently eliminates them with the aid of fault patterns. Providing higher first-time resolution rates and better efficiency in the service.
More than 250 Customers already use our Solutions
Success Factors for Knowledge Management & Self-Service
If international analysts and product vendors are to be believed, IT self-service applications are an
efficient means of cutting IT service costs, yet increasing user satisfaction. But to what extent provide IT organizations their users with such information today and what are the immediate objectives they aim to achieve in doing so?
Do you have any questions?
Please contact us via our contact form or give us a call +1 617 307 7757.