Webinar Self-Service

The 6 Most Important Success Factors

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4 Key Myths

Free Infographic about the Implementation of
IT Self-Service

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KCenter awarded

as one of the 20 most promising Knowledge Management Solution Providers by CIOReview

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Header Add on

The perfect add-on to your ServiceNow

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Envision Web Self-Service

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ACTIVE Knowledge Databases

Rapid, integrated provision of quality-assured knowledge throughout the entire service process. Contributing to higher customer satisfaction and better employee morale.

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Self-Service Portal

Self-service portals for customers on the website (FAQs) or employees facing IT issues. Ensure up to 20 % fewer tickets and noticeably reduce the workload in the service center.

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Analysis of causes

Systematically pinpoints the root causes of problems and permanently eliminates them with the aid of fault patterns. Providing higher first-time resolution rates and better efficiency in the service.

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More than 250 Customers already use our Solutions
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Self-Service Studie

Success Factors for Knowledge Management & Self-Service

If international analysts and product vendors are to be believed, IT self-service applications are an
efficient means of cutting IT service costs, yet increasing user satisfaction. But to what extent provide IT organizations their users with such information today and what are the immediate objectives they aim to achieve in doing so?

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